Return Policy

1. The return window

You may return any bedsheet within 7 days of delivery. The window starts on the date the courier marks the parcel delivered. Requests received after the seventh day cannot be accepted.

2. What we can accept

To be accepted, the item must come back:

• unused and unwashed;
• in its original packing, with the fabric tag and any craft certification card intact;
• free of stains, perfume, smoke and pet hair;
• with the invoice or the order number.

3. What we cannot accept

• Items that have been washed, used, ironed or altered.
• Custom sizes and made-to-order pieces, since they are printed and cut for you.
• Items bought in a clearance sale, unless they arrived damaged or incorrect.
• Returns raised after the 7 day window.
• Complaints about the small print irregularities, dye variation and approximately one inch of size tolerance that are inherent to hand block printed and handloom cloth. These are described on every product page and are not treated as defects.

4. How to raise a return

Email care@shreeramhd.com or call +91 98290 00000 with your order number and the reason. If the item arrived damaged or incorrect, please attach photographs of the item and the outer packing. We will confirm the return and give you the address to send it to, which is our Jaipur workshop:

Please do not send a parcel back before we have confirmed the return, as we cannot trace unannounced parcels.

5. Who pays the return shipping

• Damaged, defective or wrong item sent: we pay. We will arrange a reverse pickup where our courier serves your PIN code, or reimburse your courier receipt up to ₹150.
• Change of mind, wrong size ordered, or colour not as expected: you arrange and pay for the return shipping. Please use a trackable service, as we cannot refund a parcel that does not reach us.

6. Inspection and refund

Every return is inspected at our Jaipur workshop within 3 working days of arrival. If it meets the conditions above, we approve the refund and process it to the original payment method within 7 working days. Your bank usually takes a further 3 to 5 working days to show the credit. Orders paid on delivery are refunded by bank transfer to an account you nominate.

The refund covers the price of the returned item. Shipping paid on the original order is refunded only when the item was damaged, defective or wrongly sent.

If a return fails inspection, we will tell you why, send you photographs, and ship the item back to you at no cost.

7. Exchanges

We exchange for a different size or colour of the same product, subject to stock, at no extra handling charge. Raise it the same way as a return and tell us what you would like instead. If the replacement costs more, we will send a payment link for the difference.

8. Cancellations

An order can be cancelled free of charge at any time before dispatch. Once the parcel has left Jaipur, please use the return process above.

9. Damaged in transit

If the outer packing is torn or wet at delivery, please photograph it before opening and tell us within 48 hours. That evidence lets us claim against the courier and replace your order quickly.

10. Questions

Write to care@shreeramhd.com. We answer between 10:00 and 18:30 IST, Monday to Saturday. This policy sits alongside our Shipping Policy and Terms & Conditions.